DELIVERY AND REFUNDS

For any International deliveries, please contact us for a quote.

Delivery charges to UK mainland only are set as follows:

Small items at £5

All purchases must be paid in full prior to delivery. We will endeavour to deliver all on line product in stock items within 3-5 working days from purchase and sooner where possible. Where longer lead times apply, we shall advise accordingly.

All deliveries from suppliers must be signed for. Upon delivery any signs of damage to the goods or packaging need to be noted with the delivery signature. In the event it has not been possible to check the goods, this should also be documented directly with the courier.

Furniture, Fittings and Equipment (FFE) – Where Aequora Homes & Interiors Ltd has arranged or procured the supply of FFE on behalf of the Client, Aequora Homes & Interiors Ltd is acting solely as an Agent of the Client who will be bound by any terms and conditions imposed by the Supplier which may include restocking fees and non-returnable and non-refundable items. Aequora Homes & Interiors Ltd makes no representations or warranties, implied or express, as to the condition, fitness for purposes or merchantability of any FFE’s sold/supplied to the Client.

Aequora Home & Interiors Ltd. must be notified immediately should the customer not wish to accept delivery.

Prior to ordering larger items, please consider delivery access. Particular attention should be paid to the dimensions of the product in relation to doors, lifts, stairs, halls, other obstructions, as well as consideration of weight.

If you are not at home when goods are delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the goods from a local depot.

If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

When you become responsible for the goods. Goods will be your responsibility from the time we deliver them to the address you gave us.

When you own goods. You own a product which is goods once we have received payment in full.

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most goods bought online or off-premises you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013.

How to end the contract with us (including if you have changed your mind)

1. Tell us you want to end the contract. To end the contract with us, please let us know by the following:

Email us at lisa@aequora.co.uk. Please provide your name, home address, details of the request or order and, where available, your phone number and email address.

2. When we will pay the costs of return. We will pay the costs of return:

if the products are faulty or misdescribed;
if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

3. How we will refund you.

We will refund you the price you paid for the products including any refundable delivery costs by the method you used for payment. However, we may make deductions from the price, as described below.

4. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
Where we are providing services, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

5. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

if the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2 in our Terms and Conditions; and
in all other cases, your refund will be made within 14 days of your telling us you have changed your mind
We reserve the right to end the contract